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Program Analyst (CTAP Only)
Category: Manufacturing
  • Your pay will be discussed at your interview

Job code: lhw-e0-90666860

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Veterans Affairs, Veterans Health Administration

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  2 Views, 0 Applications  
Program Analyst (CTAP Only)
* Duties
## Duties
### Summary
The Program Analyst supports the Veterans Crisis Line (VCL) and reports to the deputy Associate Director for Analytics & Informatics in VHA Member Services, Enterprise Support Services (ESS). The incumbent serves as the principal data analyst for the VCL, including support for strategic planning, business process improvement, operational quality assurance, organization performance improvement, and organizational analytical assessment.
Learn more about this agency
### Responsibilities
* Serves as the official subject matter expert (SME) lead for informatics and analytics at the VCL.
* Contributes to the development of technical and administrative guidance for application within the VCL.
* Monitors and evaluates analytical data for quality and quantity of work, regulatory compliance, and customer service.
* Identifies problem areas and resolves or reports findings as necessary.
* Helps to develop VCL performance measures and analyzes statistical data for approved performance measures.
* Researches and provides benchmark information and best business practices in the areas such as customer service and technology use for evaluation against VCL operations.
* Participates with top level management from the VCL and ESS to advise on program operations, influences policy, and coordinates program development and implementation.
* Recommends program changes, assesses program goals, develops plans, and supports personnel and financial resource planning.
* Manage development and submission of VCL proposals for performance measures and reviews data and metrics of peer organizations for benchmarking and potential impact on the VCL operations.
* Provides quantitative and analytical reports based on survey data.
**Work Schedule:**Tour of duty will be established Monday - Friday based on organizational needs.
**Telework:**Not available
**Virtual:**This is not a virtual position.
**Position Description/PD#:** PD# 068770
**Relocation/Recruitment Incentives:**Not Authorized
**Financial Disclosure Report:**Not required
### Travel Required
Occasional travel - You may be expected to travel for this position.
##### Supervisory status
##### Promotion Potential
* #### Job family (Series)
0343 Management And Program Analysis
#### Similar jobs
* Analysts, Program
* Business Intelligence Analysts
* Program Analysts
* Requirements
## Requirements
### Conditions of Employment
* You must be a U.S. Citizen to apply for this job
* Selective Service Registration is required for males born after 12/31/1959
* You may be required to serve a probationary period
* Subject to background/security investigation
* Selected applicants will be required to complete an online onboarding process
### Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/06/2018.
**Career Transition Assistance Program (CTAP) Requirement:**To be eligible for consideration under CTAP, you must be a current Veterans Affairs employee who has received an official notice stating that your position is no longer needed or that you will be separated by reduction in force (RIF). You must meet all of the following requirements for consideration of this position:
1. You have an official notice from the VA saying that your position is no longer needed (surplus employee) or that you will be a displaced employee separated by reduction in force (RIF). You must attach a copy of that notice to your application.
2. You have a current performance rating of at least "fully successful." You must attach a copy of your most recent performance appraisal to your application.
3. You occupy a position in the same local commuting area of the vacancy. You must attach your most recent non-award SF-50 to your application.
4. You hold or have held the target grade of this position or higher (GS-12). You must attach a SF-50 showing that you hold a GS-12 or higher to support this.
5. You are "well qualified" for the job.
**Minimum Requirements:**
**Specialized Experience:** Applicants must have one (1) full year of specialized experience equivalent to the GS-11 level in the Federal service that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of the Program Analyst position to be filled. Specialized experience includes: developing department performance measures; consulting managers in the appropriate use of data for business intelligence and quality improvement; analyzing the effectiveness of programs or operations in meeting established goals and objectives; extracting and aggregating data, generating statistical analyses, and creating reports pertaining to call center operations; and designing studies and organizational strategies for identifying opportunities to improve business processes and procedures.
**APPLICANTS MUST BE DETERMINED TO BE WELL-QUALIFIED TO BE REFERRED AS CTAP ELIGIBLE.** Well-qualified means the applicant has the knowledge, skills, and abilities and/or competencies which clearly exceed the minimum qualification requirements for the vacancy, including time-in-grade and quality level of experience. Applicants will be rated on the competencies listed below for this vacancy and must receive a score of at least 85 percent to be considered well-qualified.
* Manages and Organizes Information
* Planning and Evaluating
* Problem Solving
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
**Note**: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
**Physical Requirements:**The work is sedentary. It occasionally requires carrying of light objects such as files, books, and papers; some walking, standing, and bending. No special physical qualifications are required.
### Education
This job does not have an education qualification requirement.
### Additional information
The **Career Transition Assistance Plan** (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information CTAP eligibility is on OPM's Career Transition Resources website at -data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online view the following link for information regarding an Alternate Application.
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### How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
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### Background checks and security clearance
##### Security clearance
* Required Documents
## Required Documents
To apply for this position, you must provide a complete Application Package which includes:
* Resume detailing specialized experience and competencies
* Your official notice from the VA to support your CTAP eligibility
* Copy of your most recent Annual Performance Appraisal
* Copy of your most recent SF-50 (do not submit an award SF-50)
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application.
* Cover Letter
* OF-306
* Other
* Resume
* SF-50
* Benefits
## Benefits
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
* How to Apply
## How to Apply
**All applicants are encouraged to apply online.**To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 06/06/2018 to receive consideration. To preview the questionnaire click
1. To begin, **click Apply Online** to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click **Submit My Answers** to submit your application package.
**NOTE:** It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, , select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
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### Agency contact information
### Julia Brus
##### Phone
##### Email
##### Address
VHA Member Services
3401 SW 21st St Bldg 9
Topeka, KS
Learn more about this agency
### Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
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* Fair & Transparent
## Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
### Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
* Equal Employment Opportunity (EEO) for federal employees & job applicants
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### Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
* An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
* An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
* An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
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#### Legal and regulatory guidance
* Financial suitability
* Social security number request
* Privacy Act
* Signature and false statements
* Selective Service
* New employee probationary period
This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.
*Open & closing dates:* 06/04/2018 to 06/06/2018
*Salary:* $73,840 to $95,991 per year
*Pay scale & grade:* GS 12
*Work schedule:* Full-Time
*Appointment type:* Permanent

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