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Clinical Informatics Trainer
TOPEKA KS 66612
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90669054

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Stormont-Vail HealthCare

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Clinical Informatics Trainer
**Summary:**

This position will be responsible for all aspects of new-hire training related to clinical documentation, and working with nursing departments and Talent and Development Specialists to identify continuing education needs. Management of the on-going requirements of the application is critical, as is ensuring effective end-user support. This position will be responsible for mastering clinical applications (Such as nursing clinical documentation, physician clinical documentation, electronic order entry) and optimizing the applications for specific workflows.



**Essential Duties and Responsibilities include the following. Other duties may be assigned.**



? Establishes and maintains vendor certification related to software application.



? Develops and maintains training materials specific to your assigned application.



? Determines the appropriate level of training for each user and coordinates scheduling of training.



? Ensures that all users who need to be trained on the system are trained prior to gaining access to production system.



? Works closely with Talent and Development Specialists and Patient Care Services Directors to identify education needs and develop appropriate education plans.



? Continuously evaluates the effectiveness of education programs, and makes improvements and revisions as needed.



? Modify vendor lesson plans and E-learning modules to fit end-user needs and system configuration.



? Participates in and understands system configuration. Attains and maintains detailed understanding of department workflows.



? Works closely with application team and subject matter experts to test and validate system build.



? Uses project management skills to effectively manage implementations, upgrades, and special projects.



? Works with the vendor, application team and nursing departments to develop and deliver training specific to software upgrades or new releases.



? Creates and maintains an application specific training schedule for system go-live, including scheduling training facilities.



? Leads a team of training assistants from specialty areas when indicated.



? Builds, tests and maintains system training environments specific to your application.



? Assists in writing SV ConnectOne bi-weekly newsletter and develops documentation guides and tip sheets for end users. Ensures that this documentation is kept up-to-date.



? Prioritizes end-user training needs based on urgency related to regulatory and reporting requirements.



? Works with application team to respond to user concerns and training needs.


? Tracks users concerns and looks for patterns in problems. Utilizes support center software to log or follow up with customer calls.



? Demonstrates problem diagnosis skills.



? Tracks vendor calls and ensures timely resolution of issues with the vendor.



? May provide on-call support for the application, ensuring 24x7 support.



? Serves as liaison between IS and patient care staff including physicians.


? Provides assistance to any staff member where needs have been identified by immediate supervisor.



? Continually advances knowledge level through training and observation of co-workers.


? Demonstrates adaptability through flexibility, negotiation, stress management, versatility, and prioritization.



? Possesses cognitive skills to provide creativity, problem solving, strategic thinking, pragmatism, and learning ability to everyday activities.



? Consistently demonstrates teamwork skills through appropriate and timely communication, feedback, showing empathy toward others, being goal oriented, consensus building, and showing courtesy toward others, listening effectively, and being willing to share information.



? Demonstrates self-management skills such as independence, perseverance, self-starter, and self-fulfillment.



? Applies appropriate customer service concepts to daily activities such as communicating service levels, providing necessary status reports, maintaining high customer satisfaction levels, maintaining an awareness of industry trends/changes, and creating solutions that meet customer needs.



**Qualifications:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



**Education/Experience:**

Prior clinical teaching and education/curriculum development experience required. Requires clinically oriented health degree with licensure appropriate to the application supported and three years clinical experience. BSN preferred. Prefer super user experience, or healthcare Help Desk or IT support experience. Must possess ability to effectively communicate with and provide education for individuals and groups. Experience in Microsoft Word, Microsoft PowerPoint, Camtasia or other learning and development software, and audio/visual technology preferred. Professional certification in professional development or related adult education program preferred.



**Certification and Licensure:**

Support for some vendor applications requires formal certification. For positions that primarily support Epic applications, vendor certification is required within 4 months of the last date of training for a given certification track; if certification is not achieved within this timeframe employee will voluntarily resign from this position.

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